If you want to sustain steady terms with your clients and up surge your business on the World Wide Web, having the feature of Live Chat Support is a must. It is a powerful tool that helps any business gain more traffic. You can communicate with your customers, know their choice and preference. It can directly help you in improving the quality of your product plus if your customers or potential clients need any support, you can be easily available to them. Installing a software for chat on your website is a marvelous tool for making a brand image and you can even advertise your products and services through it, which can lead to more business.
So, if you are missing this important tool, you must start using it right away. These days come across a new software related to live chat support, every now and then. However, not every tool or software is useful. First of all select the right software for your business and enjoy great business. To make your task easy, here is a list of top ten chat support service providers. These are ruling the charts this year by offering seamless services and fetching good reviews by their users.
Scroll down and check out the list:
Zendesk: With great reviews and multiple benefits, the first chat software in our list is Zendesk. It definitely helps in enhancing your terms with the customers. Zendesk allows you to communicate with your clients through various modes like phones and emails. You can get connected to your customers on the social media platform as well and of course you have live chat medium. When you use Zendesk, you can connect to your clients on various mediums through one single platform. It can help you in having a meaningful communication which can be productive in nature as you can get immediate communication from the client’s side. At present, Zendesk is used in 150+ countries and it offers live chat support in more than 40 languages that makes it a user-friendly. You can modify it according to your convenience.
Velaro: One of the most liked customer support software, Velaro is always to be customized according to the need of the business. It is really very flexible and you don’t have to mold your business strategies around it because it will adapt according to your requirements. Velaro had an inbuilt CRM module plus a shopping cart tool that gives suggestions to the customers on products, which is based on their past surfing. You can also see the items in the cart of your clients, get their shopping history and the previous chat records. When you have such detailed data related to your clients, you can easily start the communication and make your sale.
Olark: Olark is a popular chat support software which offers some really cool features including targeted chat and cobrowsing. They have some really cool themes for holidays and it helps a lot in grabbing the attention of the customers. Olark can easily integrate with Highrise, Zendesk, Webhooks and it will give the transcriptions to your CRM. You can also check the conversation rate of the chat and make a list of priority customers. For making more sales, it is a nice software.
My LiveChat: For those companies who want the chat support to look more personal, using My LiveChat is the best software. You can also monitor the real time visitors who are online. This is also a great software for multiple chat sessions. Plus you can keep a record of the FAQs related to the products and services offered by your company. It helps a lot in providing instant response and that can lead to more sales. If you want to do branding through chat, My LiveChat offers the feature of sharing your logo with the audience. You can also send customized wishes and greetings and send to the clients through this software.
LiveHelpNow: If your business is small or medium, you can go in for LiveHelpNow. This software allows the user to perform live chat along with sending personalized messages. It supports translation of message and if you are looking for some discounts and incentives, this one is the perfect chat support software. The rate of integration of LiveHelpNow with Google Analytics, Salesforce and AdSense is snappy plus it offers an exclusive extension named Social Insights. By using this, you can land at the social profile of your visitors and you can easily check if they have been to your website before or not. This is an easy software with amazing functions.
SnapEngage: SnapEngage is also a great software for chat support. They have this lovely feature of weather on their chat console which shows your location as well. It can help you in engaging the customers. Apart from that, it is an efficient and easy to use tool. It not only helps you communicate with your customers but it gets adapted to the workflow of your company and you can deal with the customers with ease. While using this tool, you can create constructive messages and correspond to various social media related to your business. It can be a complete manager of your business. You can directly chat with your clients through Facebook by using this software. It allows the customer support executive to add a picture and by doing this you can make the profile look more personal. While working in a team, you can easily transfer chat from one agent to the other one.
LiveChat: LiveChat is a wonderful and easy to use chat support software which is suitable for all the platforms like Android, Mac and Window etc. It helps in enhancing the considerations of your clients. For a perfect communication with your clients and getting real time visitors LiveChat is always considered as the best one in industry. You can get the surfing details, past chat records and database related to the online customers with LiveChat.
LivePerson: When it comes to the best interactive chat support software, LivePerson usually comes into mind. This is because it offers easy alliance with Facebook and Salesforce app. This application has an array of features decked up with analytical tools. By using these tools you can figure out the major loopholes of the chat process plus it has a feature with which the customer can rate the chat experience. If you are looking for some software which can help you in monitoring the mistakes and improving in customer communication, this is the best one. It is a flexible and easy to use software.
ClickDesk: When it comes to a chat software which enables the involvement of multiple customers at one time, you cannot just go wrong with ClickDesk. It also gives the opportunity to the customers to choose the mode of chat conversation. You can know the location of the customer through this software. If you want to bridge the gap between your company and the customers, you must use this flexible, easy to use and helpful software.